Returns & Exchanges
At KROM, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Log into your KROM account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare Your Package
Place the items in their original packaging with all KROM tags attached, ensuring the garments are in their original, unworn condition.
Ship It Back
Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing